Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. If you are not happy, you can cancel. This comment was posted by a verified customer. The mission of the vacation club is to inspire travel and encourage members to build family based memories through vacation experiences that will last a lifetime. Put in writing you want your contract canceled and it is canceled. There are some members that purchased their memberships before Sandos Hotels took To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. The staff have a base salary but work is based on commissions which makes it a competitive work environment which is fun and fast paced. Sincerely, We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: This review was chosen algorithmically as the most valued customer feedback. Put in writing you want your contract canceled and it is canceled. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Great work environment, decent pay. Royal Elite never respond to their clients emails or phone calls. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. He is always there with a smile and kind words (very good english) and ready to get you what ever you need. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. from Argentina +52 800 345 8114, Telephone No. Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. -we were not told we had 5 business days to cancel the contract with no penalization Your e-mail and phone number will not be public. Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. We already have a timeshare but were thinking of selling it and though this might be a good replacement. They acknowledge that we canceled within 5 business days. more. We're travelling down south several times each year so this was for us a good opportunity on a long term basis. Royal Elite works with Rental Companies as Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot and Sierra Rentals and Resales. Raising 78 million, the July auction Take a look at some of our frequently asked questions, and if you cant find what you are looking for there then feel free to contact us via the Live Chat or by one of the methods listed at the bottom of the page. Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. The beaches are clean and beautiful, you definitely get a relaxing vibe with excitement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. None of it is trueHSI advertisements are also false. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. This comment was posted by a verified customer. We love the resort and everything about it. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. Not so. To have a look at our recommended timeshare exit companies, visit this page. If you are not happy, you can cancel. It goes against our guidelines to offer incentives for reviews. * From everywhere: [protected] Ext. Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. Privacy policies | Disclaimer | Espaol. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Dear Royal Elite Members, We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). There are so many postings about this scam. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. Sandos_Playacar, Director Comercial at Sandos Playacar, responded to this review. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. I iwll fight this to the end and let you know ho wit goes from here on in. Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. This is a forum with more angry royal elite timeshare owners: We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. Salesperson offers extra weeks to clients for rental purposes. Elite Vacation Club. Put in writing you want your contract canceled and it is canceled. Royal Elite Vacation Club also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an unlimited number of tourist destinations. I have been in touch with people there and they say they are working the process but it takes time. 3203, 3204, 3205 By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. I would definitely stay with Sandos again. There are 3 pet friendly vacation rentals in Roth, Bavaria, DE 91154. We use dedicated people and clever technology to safeguard our platform. Definitely recommend this resort to anyone! Mexican law is clear. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. Erick Ferrari You can visit any one of these pages to learn more about the program. All rights reserved. 3208, 3207, 3213 Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. No written confirmation that our contract was canceled. Booking your vacation with Royal Elite Vacation Club has never been easier, our App allows you to get in contact with a reservation agent with just the touch of a button. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Dear Hubkins,We would like to thank you for taking your time and sharing your experience with us.We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. All official accounts of Sandos and Royal Elite don't have a personalized name, example: All our official accounts describe the position of our staff, example: customerservice@royalelite.com, reservas@royalelite.com, Finanzas@royalelite.com. Please feel free to contact us: We already have a timeshare but were thinking of selling it and though this might be a good replacement. Indulge in a massage, a body wrap, and reflexology at the onsite spa. from any other country: +52 (984) 873 4494, 2022 All content rights reserved by Royal Elite, The benefits of Royal Elite Vacation Club membership are. @sandoshotels ! > Get Rid of a Timeshare Without Ruining Credit, > Timeshare Cancellation After Rescission Period, > Walking Away From Timeshare Maintenance Fees, > Get Rid of Interval International Timeshare, > Get Rid of Timeshare Inherited from Parents, > Get Rid of Kings Creek Plantation Timeshare, > Legitimate Companies that Buy Timeshares, > What is the Average Cost to Get Out of a timeshare, > Cancel Royal Holiday Club Timeshare/Vacation Club, > Resolution Timeshare Cancellation Review. However, since, No written confirmation that our contract was canceled.. You can learn more about why escrow is important here. The certificate says to just call [protected] or go on line at [protected]@royalelite.com.mx but it says the page does not exist. We canceled within 5 business days. See what the Royal Elite benefits are. Companies can ask for reviews via automatic invitations. from Mexico: (984) 873 4494, Telephone No. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. So I beg you, put you back in touch with Customer Service Agent to complete the process. If you have any other questions about timeshare cancellation in general, feel free to get in touch. Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. It has been a few weeks and still no refund. Because by then you are out of the 5 business day period. customerservice1@royalelite.com Royal Elite Sandos Hotels The complaint has been investigated and resolved to the customers satisfaction. 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