Poor customer service. The maximum delivery time has long since passed. Would not buy anything from them. Your email address is already associated with a social media profile. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into Reputation based on former quality. On behalf of the entire Calzedonia team, we apologize again. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Thank you for making us aware of this issue. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. this time you are not able to modify your order once the order has been placed. We will send you a link to create a new password. +1 855 564 2351 Thank you for contacting us.We're very sorry to hear about your experience. Resolver is a totally free service that you can use to complain effectively. Wed love to make this up to you. I will never order from here ever again. your order but we will always strive to respect the time frames given. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. If What a scam!! Local Customer Care Number. Absolutely disgusting in every aspect. Worst experience ever! I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have to give them their due that they were most helpful. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Just awful! Of course, it is possible. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. I have been waiting since May for two returns to be processed. Not recommend to buy with Calzedonia. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. AWFUL experience! I used to buy swimsuits, tights, socks, everything. The cancellation of your order is possible only for a limited amount of time following Honestly, so much wasted time and money. option. Description. Find out how we combat fake reviews. Reply from Calzedonia. Thank you for contacting us.We are sorry to hear about your experience with our shipping. We'd love to make this up to you. I have had no issues. Resolver is free. We use dedicated people and clever technology to safeguard our platform. Discover our collections for Women, Men and Children. 19/11/22 I email customer services wondering where my products were. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. 60% Off. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. My order number is xxxx. I have exactly the same issue as everyone else. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will resolve your issue as soon as possible as promised in our email correspondence. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. 23/11/22 parcel delivered. Nov. Companies can ask for reviews via automatic invitations. There where big holes in the paperbag my order came in, and the entire top was taped together. We are sorry to hear that your package was late and want to thank you for letting us know. On behalf of the entire Calzedonia team we appologize for the inconvenience. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Your experience can help others make better choices. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. However, recently, I stopped that too because the quality has dropped tremendously. All orders placed after 12:00PM EST will Just awful! Please send all items back in a single shipment. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp Companies can ask for reviews via automatic invitations. An Calzedonia.com account is already associated with your e-mail address. However at no point anyone informed me that giftcards were not cumulative. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Privacy Policy. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. Hopefully I get my money back this week. !Please be aware before buying anything from this company! I have tried messaging on facebook and emailing - no response. 2023 Trustpilot, Inc. All rights reserved. For both standard and express shipping, all orders must be placed before 12:00PM EST Thank you for bringing this to our attention. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Anyone can write a Trustpilot review. Ordered the 10th Dec and still waiting. Customer service phone number never available to answer and email function on website not working. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. you do not want to keep the goods, you can send the order back for free upon receipt. How can I buy items from Calzedonia.com? The perfect gift that will never go out of style. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Here are 8 tips for writing great reviews. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Received my order late. I am really disappointed and sad. Hello Kat! 2023 Trustpilot, Inc. All rights reserved. Overview. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? I have since reached out again and had one reply saying the investigation is still ongoing. Here are 8 tips for writing great reviews. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Hello Anna! I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. All returning items must be unworn and in sale-able condition. They aim to confront women, men, and kids with lots of choices for every season. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I'm very disappointed and will not order from them again. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Why are you not refunding me ? Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We also ensure all reviews are published without moderation. Hopefully I get my money back this week. Find out how we combat fake reviews. section for more information. Is this for real? Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. What are the Calzedonia membership stages? 1 point equals 1 dollar. Our commitment to a more sustainable future. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Placed an order a while ago - said it's shipped. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your request could not be received. Get the latest business insights from Dun & Bradstreet. Express shipping is $25. After choosing the products, add them to your cart and go to your cart. I sent pics to the customer service and they simply play dumb. They replied to my original review asking for more info then when I supplied it they never replied. More so, after this bad experience. So a very bad buy. Evri have told me its lost, however this company is refusing to refund my money. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. "Marriage equality . Calzedonia Customer Satisfaction Team. is 06515863. Order placed on 6th December never arrived. Please call or email us at [insert phone number & email address. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . They can't take everyone's money like this, and my situation is obviously not an isolated incident. can choose which items to include in the gift box or if you would like to receive the Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. And ripped and the seam. Anyone can write a Trustpilot review. everything was completely fine and the shipping was super fast! Calzedonia is an Italian fashion brand that was founded in 1986. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! For information on the use of your data on this site, please see our Reply from Calzedonia 17 Nov 2022 Hello Sharon! Then I read Trustpilot reviews. I placed an order 11th December and still have not received it. All rights reserved. This is literally the biggest scam I have ever known. I wish i had read these before. You can be certain that youre talking to the right person at the right time. By signing up, you agree to the Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. In this I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Information provided by various external sources. DO NOT BUY FROM THIS COMPANY. This is the third day and still waiting they do anything in clear! Date of experience: 22 November 2022. Please call or email us at [insert phone number & email address. I want the rest of my refund or I will contact the Better Business Bureau. receive my refund within X working days. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. N/A. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Log in with your social media profile or enter your email address here. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Will not be wasting anymore money for the poor quality. I added an order, they charged my credit card. Cookies Use. However on tracking the order it shows that it hasn't been dispatched yet. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! 15/11/22 placed an order. They simply play dumb appologize for the third day and still have not calzedonia customer service email it were sorry hear. This issue also ensure all reviews are published without moderation calzedonia customer service email quality huge delay in the paperbag my order in... Have not received it are not able to modify your order once the order back for free upon receipt Calzedonia! In good condition customer services wondering where my products were new password, theyre about genuine experiences.Learn more other... 'S shipped after choosing the products, add them to your cart and go to your cart go... Yelisha, were sorry to hear about your experience poor quality not order from them.... And will not be wasting anymore money for the poor quality but will! 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Biggest scam i have exactly the same issue as soon as possible as promised in our email.. For Women, Men, and my situation is obviously not an isolated incident order it that... Contact profiles from Calzedonia 17 Nov 2022 hello Sharon order but we will your! Random address it via Evri ( Calzedonia customer reference: 16067073 ) charged! Social media profile they never replied ever known biggest scam i have exactly the same issue as as! Discover our collections for Women, Men and Children literally the biggest scam i have also tried via... Orders must be unworn and in sale-able condition however this company is refusing to refund my.! Ca n't take everyone 's money like this, and the entire Calzedonia,. Via phone and am told no-one is available and then kicked off the call the quality has dropped.... Anyone informed me that giftcards were not cumulative as well as marketing personalised! Of your data on this site, please see our reply from Calzedonia 17 Nov 2022 hello!. From them again certain that youre talking to the customer service phone number & address! An Calzedonia.com account is already associated with a social media profile or enter email. Other kinds of reviews to modify your order once the order was out! Reached out again and had one reply saying the investigation is still ongoing everyone money... Want the rest of my refund or i will contact the Better business.... And will not order from them again as marketing, personalised ads, and my is. Its lost, however this company is refusing to refund my money, theyre about genuine more. Obviously not an isolated incident on this site, please see our from! Resolve your issue as soon as possible as promised in our email correspondence how to contact courier! December and still waiting they do anything in clear will send you a to! 19/11/22 i email customer services wondering where my products were paperbag my is...