Successfully filing a chargeback can be tedious and difficult. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Claim it. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. I've had to rebook yet another crossing without using the voucher. Just awful. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Everything from check-in queues to security seems designed to be as unfriendly to families as possible. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. #1. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. We understand the frustration caused and we are doing all we can to improve this service. Online. Aug 10, 2022. . 381. Unfortunately, the customer satisfaction levels for the service have been disappointing. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. So down to the self service. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Skip to main content. Also purchased flexi ticket six days later you gave free upgrade when booking. Read 1 more review about Brittany Ferries. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. For a better experience, please enable JavaScript in your browser before proceeding. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Carpet wasn't vacuumed. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Disgraceful, unconscionable, uncaring and . You just know when you book tickets that youre in safe hands. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Have been trying to get through for months. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. It's just all a little confused (as are the ticket options). Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). . The circumstances were explained with no sympathy shown. Get inspiration, tips And holiday competitions straight to your inbox! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Companies can ask for reviews via automatic invitations. Kind regardsAlison. 50% of booking value as cancellation fee. Verification can help ensure real people write reviews about real companies. I liked the updated cost as each section of the booking was completed. Yes just change it to another date. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Each ticket has a different price set and provides better comfort. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Trains to Belfast. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Ventouris Ferries: save on your 2023 sailings. read more. How to Claim a Brittany Ferries Refund Fast. Useless. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Depending on your chosen ticket type, the conditions for cancellations will vary. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. What is the point of a flexi ticket which would have cost . From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Kind regardsAlisonBrittany Ferries. Refunds will be issued within seven days. Flexi Having ascertained online that the ferries we wished to book were running, I rang to make the booking. read more, Ferry Portsmouth to Santander. View more details. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Also purchased flexi ticket six days later you gave free upgrade when booking. The staff were very helpful and supportive for us and we really appreciated their help. Continental breakfast more than adequate and you could pay to upgrade to full cooked. We have booked a return ferry crossing to Santander on a flexi ticket. Toilet filthy with excrement on the seat, which I had to clean. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Tripadvisor performs checks on reviews. Review tags are currently only available for English language reviews. For the best family adventure just add a Brittany Ferry crossing. Cancellation rules vary according to ticket type. We use dedicated people and clever technology to safeguard our platform. Kind regardsLeahBrittany Ferries. 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