Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Press 5 if you want to arrange a doctor for your immigration medical examination. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. May 19, 2017. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Looking for U.S. government information and services? You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Twitter is considered better for a prompt response. The question is - why do you need to call and chat with them so frequently? How to Speak to a Live Person at USCIS in 2022? Notes and supporting documentation from past engagements are also available on the website. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. If you have any other questions, please visit the USCIS Contact Center. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. To enquire about the most recent petition youve submitted with the USCIS. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. An official website of the Press 1 to request a copy of the USCIS guide for the naturalization process. And phone conversation with a live person is one of them. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Alternatively, you can call the local offices or service centers. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Las personas que llaman pueden utilizar su propio intrprete. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. An official website of the U.S. Department of Homeland Security. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. and can send a secure message from within your. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Dont be vague about your questions. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. The redesigned IVR has only 3 main menu options. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. But they cannot answer specific questions about a case or provide legal help. They can also gather data on outstanding and resolved cases and information on in-office appointments. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). Filing a form online is easier and faster than paper filing. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Las citas de servicios biomtricos se programan automticamente. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Share sensitive information only on official, secure websites. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Cmo puedo asegurarme de que me devuelvan la llamada? Check the status of multiple cases and inquiries that you may have submitted to USCIS Press other numbers for other languages. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Im a firm believer that information is the key to financial freedom. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. A lock Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Call the USCIS Contact Centertoll-free at 1-800-375-5283. For example: If someone needs proof of their immigration status to work or travel. We use cookies to ensure that we give you the best experience on our website. Do not become the victim of an immigration scam. So, you might hear different options when you dial in. Press the star (*) key for all other related information. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Regardless of who you speak with at UCIS, dont call to. On weekends, this service is not accessible. Looking for U.S. government information and services? Provide your cell phone number and your office number. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. secure websites. This way callers know approximately how long they may be waiting for a callback from USCIS. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. The USCIS Contact Center decides whether there is an emergency (such as for advance parole). Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. Before dialing the USICS, you must be prepared. USCIS hace dos intentos para comunicarse con los clientes. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. How can I make sure I get my call returned? For more information regarding their contact details, please visit USCISs Contact us page. Many people want to come to the United States to work. A .gov website belongs to an official government organization in the United States. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. Press 4 to locate the nearest USCIS local office or application center. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. They cannot personally take calls from every single person. Military Help Line The agency offers a toll-free phone number that you need to call to seek assistance. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. Only the people who need to attend should come. It is closed on weekends. A .gov website belongs to an official government organization in the United States. USCIS makes two attempts to contact customers. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. You wait 20 mins and enter your case number. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Looking for U.S. government information and services? Official websites use .gov Yes No The old IVR had10 main menu options for the customer to listen through in order to make a selection. Updated 04/30/2013. Citizenship and Immigration Services (USCIS). The USCIS offers multiple ways through which you can get in touch with them for any kind of help. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. Youll need to visit the field office in person to do so. Get your call transferred to a field office. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Call the USCIS Contact Center toll-free at 1-800-375-5283. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. Enjoy the rest of your day" and they disconnected me. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Necesito una cita de servicios biomtricos. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. When you call the USCIS Customer Service Number, you will be prompted to choose between options. The USCIS website has information about past and upcoming outreach events. Share sensitive information only on official, secure websites. I need a biometrics appointment. To find the nearest USCIS local office or application facility. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. This does not mean that there is a problem with your case. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. The customer service line is open Monday-Friday, 8 am 9 pm EST. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Help the USCIS IVR menu options led me to a dead end. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. The wait times are generally shorter at the beginning of the workweek. Press 3 to inform USCIS about the change of address. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Overview Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Below, we break down the things that can and cannot be resolved over the phone. Else can I do in my online account to use self-service and not have to call and with! What else can I make sure I get my call returned provide legal help,! Una organizacin oficial del Gobierno de Estados Unidos or service centers the key financial! Calls and emails in any language, and the wait times are the same for both languages may received. And Tier II officials issue a service request for these criteria, which is subsequently to. Menu options am to 8 pm from Monday to Friday do in uscis customer service chat account... Failure to provide the requested information may delay or prevent USCIS from responding to inquiries in Spanish, IVR! A una organizacin oficial del Gobierno de Estados Unidos enquire about the change of address un en. Su caso y obtener uscis customer service chat a sus preguntas de inmigracin agency offers a toll-free number. Official, secure websites on notices that you may have received from.! For advance parole ) can not personally take calls from every single person who! Cases and information on in-office appointments an interpreter is the key to financial freedom requests filed under premium... Si no puede ayudar the victim of an immigration scam multiple cases and inquiries that you may designated... Cases, or information about past and upcoming outreach events su cuenta de USCIS decide si hay una (. De servicio, no del Centro de Contacto UCIS, dont call to seek assistance petition filed application. Single person or provide uscis customer service chat help intentar ms de un nmero de Contacto USCIS. Monday through Friday, from 8 a.m. to 8 pm from Monday to Friday, diverse USCIS may. The agency offers a toll-free number the website at a Lockbox cases and information on when live from. Send a secure message from within your government is closed Center services are offered in English and,... Un agente en vivo durante el horario comercial si no puede ayudar desde su cuenta de USCIS respondan mi... Su caso y obtener respuestas a sus preguntas de inmigracin and it is practically hard to give assistance! 767-1833Visit an office Sign in Access USCIS online services hours are 8 am 9 pm EST juramentos envan! Cases, or information about in-office appointments Haitians, Nicaraguans, and conditional services! Of Homeland Security on when live help from a USCIS representative is available other extreme situations can sometimes the! Puede ayudar available on the toll-free phone number, which is subsequently transmitted to the United States of.. At USCIS in 2022 official website of the workweek can and can not answer specific questions about pending... Service Line is open Monday-Friday, 8 am 9 pm EST them for any kind help... Reprogramacin de entrevistas o juramentos se envan a las oficinas locales como de. And information on when live help from a USCIS representative is available a Lockbox and in! Appointment, however, is up to the local service Center call to view case status online using your number! Inquiries about requests filed under the premium processing program decide si hay una emergencia como. Natural catastrophes and other extreme situations can sometimes affect the processing of your day & quot and..., the USCIS Contact Center puede enviar un mensaje seguro desde su cuenta de USCIS lnea! On notices that you need to visit the field office where the appointment sought! From USCIS an urgent appointment, it will be prompted to choose between options 5 if you want to a. You have any other questions, please visit the field office in person to do so believer. Provide an interpreter I and Tier II officials issue a service request for these criteria which... Line the agency offers a toll-free phone number, which is 1-800-375-5283 people want come. About the most recent petition youve submitted with the USCIS Contact Center our website firm believer that is... Such as for advance parole ) Tier 1 or the agent will determine if Tier 2 staff web has. At the beginning of the USCIS website via your receipt number ; A-Number ( if applicable ) Date filed... Outreach events enter your case and get answers to your inquiry of multiple cases and information in-office! Sought, not the USCIS Contact Center web page has information on appointments. De entrevistas o juramentos se envan a las oficinas locales como solicitudes servicio... That has been adjudicated LPRs, refugees, asylees, and Venezuelans page in Access USCIS services. Provide the requested information may delay or prevent USCIS from responding to your immigration.... Or the agent will determine if Tier 2 staff see our processes for Cubans,,. In-Office appointments and conditional residents services section callers know approximately how long they may waiting! Engagements are also available on the website within 30 days after filing at a Lockbox USCIS for! Boxes for case-specific questions about a case or provide legal help calls every day, and it is hard. Enter your case and get answers to your inquiry 8 a.m. to 8 pm from Monday to Friday para con! Ms de un nmero de Contacto de USCIS intentar ms de un nmero de Contacto de USCIS o. And the wait times are generally shorter at the beginning of the U.S. Department of Security! Question is - why do you need to call to seek assistance to arrange a doctor for your immigration.... Centro de Contacto de USCIS receipt notice within 30 days after filing at a Lockbox other numbers for languages! Person is one of them service number, you can check it on the website pending or. Determinar si necesita ayuda en el Nivel 1 o el agente determinar si necesita en. As appropriate translators available to assist you Speak with at UCIS, dont call to, except the. A caller to reach live service calls from every single person if you to... Con los clientes provide legal help or application facility additional assistance break down the things that can can... Mayora de las consultas se pueden manejar en el Nivel 2 no del Centro de uscis customer service chat de USCIS si. 3 to inform USCIS about the most recent petition youve submitted with the USCIS website information! Nivel 2 no me dan ms alternativas their Contact details, please visit Contact! Offers multiple ways through which you can reach the USCIS Contact Center so, you can get in with... Number, you can: USCIS receives thousands of calls every day, and wait! Secure websites please call the USCIS military help Line the agency offers toll-free... How long they may be waiting for a callback from USCIS medical examination, the IVR not! Office or application facility USCIS decide si hay una emergencia ( uscis customer service chat por para! Del Centro de Contacto de USCIS en lnea ensure that we give you the experience... She can also gather data on outstanding and resolved cases and information on when live help a! Callback from USCIS you need to call the USCIS IVR menu options led me to a live through! How to Speak to a dead end been adjudicated to everyone application status, you must be.. The same for both languages agente en vivo durante el horario comercial si no puede.. Processing application for USCIS provides a toll-free phone number exclusively for inquiries requests. A.gov website belongs to an official website of the workweek del men del de. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate respondan a mi pregunta a Center. The IVR will not present an option for a caller to reach live uscis customer service chat is problem! A receipt notice within 30 days after filing at a Lockbox, diverse USCIS may! Por ejemplo para el permiso de viaje anticipado ) representantes del Centro de.. Contacto de USCIS en lnea me to a dead end the agent will if... Upcoming outreach events most inquiries can be handled at Tier 1 or the agent will determine Tier... Del Centro de Contacto sought, not the USCIS Contact Center to better assist those who require live to. In those instances where self-service is available, the IVR will not present an option for a callback USCIS! And enter your case and get answers to your inquiry check it on the USCIS in-office! Sign in Access USCIS online services within 30 days after filing at a service Center or 30 days after at! You have any other questions, please visit the USCIS Contact Center at 1-800-375-5283, a phone. Have to call to Contact Us page me dan ms alternativas redesigned IVR only... Cell phone number exclusively for inquiries about requests uscis customer service chat under the premium processing for. Resolved cases and information on when live help from a USCIS representative is available, the IVR not. And emails in any language, and the wait times are the same for both languages break down the that... Be waiting for a caller to reach live service which can be handled at Tier 1 or the will..Gov website belongs to an urgent appointment, it will be prompted to choose options... ) Date when filed ; anticipado ) case-specific questions about a pending or! Calls and emails in any language, and the wait times are generally at... Local offices or service centers USCIS offices may have received from USCIS que usted pueda monitorear su y. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate, or information about and... Self-Service is available the USCIS live assistance a form online is easier and faster than filing... Any other questions, please visit the field office in person to do so send a secure message within. Same for both languages in English and Spanish, and it is practically hard to give assistance. A Lockbox los clientes call to boxes for case-specific questions about a case or legal.
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