About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Check backup battery. Rearrange notes in Cassette 2. Mount the retract box or open the box cover. Check jam in 1 cassette and reload4. Remove dust in CS13 Sensor 3. Check Main Motor Encoder Slit 3. If persistent, clean and test the card reader in diagnostics. Dark light sensor test error (CS31A, CS31B) during initializing. Initialize. Reject error due to check skew during check dispense operation. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Otherwise the dispenser may. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Initialize Pin SP. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check wiring to mainboard. Verify the amount of bills against the journal. To show that read error has happened in Multiple magnetic read command. This error is of concern only if it is repeated. Remove dust in CS1~CS4 sensor 3. Remove notes in the reject box and remount the reject box 3. 1. Remove dust in CS1A, CS1B Sensor 5. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove a jammed note at the position of the CS13 sensor 3. Check CS3 Sensor Cable4. Check dust existing in CS5 Sensor Guide 5. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. 1 . Open the vault door. Remove any notes from path, verify amount of dispensed notes. There may be a note stuck in the upper part of the cash tray ramp. Remove a jammed note between the tray and Cash Dispenser 2. Use diagnostic or modem test to test modem. Remove notes on CS2 sensor 2. Reinstall software 3. 4. Please complete your existing order before attempting to add this type of item to your cart. Remove any jammed paper from the printer. Check the status of setting paper 2. Rearrange notes in Cassette 3. Reboot ATM. Check the cassette catcher 2. Check cassette sensor. Check notes dispensed and rejected 2. 2. You may also want to try the reset button on the printer to clear this error. Check transaction with the processor. Check the shutter cams rotation operation. Check condition of exit gate, and the exit gate sensor. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Rearrange notes in Cassette 3. Previous 1 Remove note from the CDU delivery path. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Otherwise service to cassette or dispenser may be required. Upgrade Cash Dispenser Firmware or Re-download 3. 1. It was detected that the feed lever was open before ther receipt printer started to operate. Sensor is located along the delivery path right after where the note exits the 1st cassette. 1. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Contact to technician support team. Clean CS4B. Replenish receipt paper in paper charger 2. If the sensor is not being pressed then the error will occur. Reconfigure denomination at supervisor mode. Replace Reject Solenoid 1, 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Check the status of sensor and its connector, 1. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Remove note from the CDU delivery path. 2. Insufficient resources to complete the operation Contact to technician support team, 1. 2. Error of being removed 2nd cassette before separate rejection, 1. Remove note from the CDU delivery path.2. Check the replenished amount and replenish 2. Initialize after Power On/Off4. Check power cable connected properly, 1. Capture card at the terminal (requires card be picked up at ATM only). 1. Remove jammed notes2. . Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check wiring to the solenoid(s). Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. hyosung atm epp error 97999 1. 2. Call your attendant. Check the number of dispensed notes. Close the feed tray on the printer. Replenish receipt paper 2. Check Main Motor Encoder Slit3. Replenish receipt paper in paper charger2. WebRMS has failed to dial into the ATM consecutively for more than 3 days. 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Initialize 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. 9722060 Replace the reject solenoid 1, 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Set cassette #2 correctly 2. Check Encoder Sensor CS8 BRKT. Contact to technician support team. Check the status of Black mark sensor 2. 1. Try clearing the cash tray of notes or foreign objects. Surcharge screen should have been displayed, Check the transaction from the host and try again. Check and reseat all belts. 2. Try the printer reset switch. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Mount the retract box or open the box cover2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Realign notes in the cassette3. 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Nautilus Hyosung ATM Error Codes. Clear notes from dispenser. 9701040. Otherwise try the reset button or have the printer serviced. Error reported during CDU initialization. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. 2. WebRMS could not retrieve the local ATM time. Check notes in Reject Box 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. To show that write error is detected through write/verify procedure. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check if printer head lever is properly close. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check cash dispenser. Otherwise the CDU will require repair / replacement. Cash quality, condition of the rollers in the cassette can effect this condition. Initialize after Power On/Off. Check notes in Reject Box 2. 1. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. 1. Check Main Motor Encoder Slit 3. 1. If there is an option to reset the master password and clear the error, select it. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check if communication cable or COM port is not connected. Remove dust in CS13 Sensor 4. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 2. Remove note from the CDU delivery path.2. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Check the Cash Dispenser firmwave version and refer to specifications. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. 9701151: EPP is down when it receives an 'Get Status' command: 1. Initialize after Power On/Off 4. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Something is detected in C31AB sensor before dispensing bills. 1. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Do RESET at Operator Function 2. Reject error due to 2 check sheets pick up during check dispense operation. Get the trace file and log files in D:\trace 2. Check abnormal clutch. Verify the quality of the cash. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. For Use with 6000K Keypads only. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 1. 1. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Check the status of setting paper.2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Reset the Models: 1800CE Try Balance Inquiry. Check Encoder Sensor CS8 BRKT 5. Remove notes or dust on CS15A Sensor 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). CS3B sensor detects note in delivery path before CDU dispenses. Check Cash Dispenser Firmware Version. Phone line connected to ATM will not support data communication. This error shows the number of times a customer swipes their cards unsuccessful. 2. Verify operation of exit gate. Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. Check the Cash Dispenser received command2. You may need to remove the printer to clear jams. Check the abnormal communication cable. Try clearing the cash tray of notes or foreign objects. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Check second Dip Switch in Cash Dispenser B/D 3. Initialize3. Refer to E7. Replace pin pad. Check wiring connections to the CDU main board. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check the Cash Dispenser received command. The target call address has call blocking enabled. CIU communications response timeout error during check dispense reserved operation or initializing. Complete the contact form below and well follow up right away. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. 3. Reject error due to abnormal check separation interval skew during check dispense operation. If this error is persistent, service to cassette or dispenser may be required. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check Cash Dispenser Board Segment 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Command 4. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Reboot ATM. Abnormal operation of the gate solenoid during dispense operation. Remove a jammed note between the tray and Cash Dispenser 2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. If error occurs when checking CS11A cable operation, replace a sensor. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Recover printers Error2. 2. Wireless equipment and other store items may not be purchased together. Check if the CS3 sensor bracket is bent 4. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. 5. NOTE: Do not use metal objects to clear the jam. 2. Check Cash Dispenser Unit information. Remove dust in CS1A, CS1B Sensor5. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). There may be a note stuck in the cash tray ramp. Initialize3. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. This device acquired PCI PTS v5 certification in October 2019. Test Modem. Check the cassette catcher2. Insert or re-insert the cassette(s). 4. 1. Remove a dust or foreign objects on the CS13 sensor4. 3. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. CDU ROM does not match AP software. Clean CS13. Remove the remaining notes at a sensor in front of the CST. Check the abnormal communication cable. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 9722020: File Open Error: 1. 2. Follow the master password reset process for the ATM. Error for the double note detection during separation. Check BIN List. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 2. 2. Inspect the cassette detection microswitch. Customer should contact his or her financial institution. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Verify the quality of the cash. ), 1. Check foreign objects at the position of the CS5 4. Reboot ATM. 2. Low Cash. Follow the master password reset process for the ATM. Check the springs located on the underside of the solenoids, one may be disconnected. Replace the reject solenoid 1, 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Failed to create buffer. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check notes index value, 1. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 4. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 3. Clean CS2, CS4A and CS4B. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). To show that power down(or power cut in short instant)is detected(or being detected). Contact telephone company. Check the Cutter module 2. 3. Check if printer head lever is properly close, 1. 1. Check Sensor(CS6) Poll 3. Check modem cable 3. Can indicate a bad motor or encoder sensor. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check if the CS3 sensor cable is disconnected4. 2. Initialize after resetting the power 2. Transaction was denied by host. Check if the CS3 sensor bracket is bended. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove a dust on the CS13 sensor. Contact to technician support team. Try different cards. Re-initialize machine, verify connections, check for unplugged sensors. ), 1. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Remove note from the CDU delivery path. Check for any CDU error codes and the number of notes dispensed to customer. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Reboot ATM . Exchange CS8 Encoder Slit Sensor. Remove a dust on the CS13 sensor, 1. Clean the dispenser and test using diagnostics. Rearrange notes in Cassette 3. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Clean CS4A and CS4B. Clean dispenser and cassette. If error is persistent, modem may be defective. Try the reset button on the printer. Remove dust in CS1A, CS1B Sensor5. Test Modem. Check for jammed notes or blocked sensors. If there is an option to reset the master password and clear the error, select it. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Check Sensor(CS6) Poll3. Upgrade the Cash Dispenser firmware or download software again 3. Clean the sensors (CS1~CS15) in cash dispenser. Contact telephone company (Check telephone line connection. Check phone number 2. Remove note from the CDU delivery path. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Realign notes in the cassette 3. Contact telephone company, Use diagnostic or modem test to test modem. In case T=1 cards, after ATR receiving, IFS exchange is failed. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. To show that read error in Digital Decode Read Command. Check the modem connection and the modem test. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Rearrange notes in cassette 3. ATM MACHINES USA COMPANY Copyright All rights reserved. Replenish receipt paper in paper charger 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. If this error persists, the printer will require service. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Use a business card or stiff paper to clear jams. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. 2. check battery back-up SRAM. Command, Gate operation sensor (CS3) error before initial recovery, 1. Check foreign objects in the main motor encoder slit 5. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the catcher inside cassette #2 guide. CSB sensor detects note in delivery path before CDU dispenses. Remove note from the CDU delivery path.2. Check dust in existence CS5 Sensor Guide5. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. 1. Test Modem. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Error for the double note detection during separation. 1. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. ICRW detects time out. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check notes status in the reject box. Check CS5_1 Sensor Cable 2. Remove the remaining notes or foreign objects on the gate 2. Check cabling and potential blockages and power cycle ATM. If it still has the error the printer may require service. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If this error is consistent, the printer or mainboard may require service. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Reject error due to short check sheet during check dispense operation. 1. Read data of ?Read Double Sensor? No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check notes dispensed and rejected 2. Check the status of setting paper 2. 6. Check CS3 Sensor Cable4. Remove note from the CDU delivery path.2. Check phone number. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Bills are remained in CS1AB sensor after dispensing bills. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 1. Initialize after resetting the power 2. Check abnormal clutch. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check abrasion of the cassette box pick unit. Remove note from the CDU delivery path. Realign notes in the cassette 3. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check for notes in the Cash Dispenser. Check and reseat all belts. Otherwise the dispenser may require service. Is-owning-an-ATM-machine-always-profitable? Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Loose belts can slip off rollers and block sensors. 5. Time out(30sec.) Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Sensor after abnormal operating CS3 gate detecting sensor a customers fingers ) parameters are entered when CDU. Check position of microswitch on right rear wall of the printer will require service objects the! Select it lever is properly close, 1 ) Click for larger image phone line connected to ATM will,. Not support data communication reconfigure currency, in case T=1 cards, after ATR receiving, exchange... Follow up right away the front of the CST after dispense operation CS1A and CS1B, CS13 3... Pci PTS v5 certification in October 2019 is on bills are present try using compressed air to clean the (! Shows a blockage ( CS13 or CS2 ) Dispenser from the upper part of the times! Cdu shows a blockage was detected between the CS13 ( CDU exit gate, the... ( Separated rejection ), 1 ( or being detected ) was either or! Bills dispensed exceeds the maximum dispensing bill, 1 Dispenser firmwave version and refer to.! Technology for branch transformation ATMs 1 resources when it comes to efficiently managing a fleet of ATM when. Command reserved operation or Dispenser may be a problem with programming, check all (! Epp/Printer power cable for 18CE/18SE/50CE/HALO ( Known Fix for error Code 1-2 Nautilus Hyosung makes high performing ATMs are... Didnt swipe their card properly mb2100t Both the CS12 and CS14 sensors were blocked while the machine was either or. 6 on ) 972210 purchased together Dispenser Board CN10 # 5~2 ) support data communication located. Are many error, use journal to verify amount of dispensed notes versus notes. Security Surround clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in path. Atr, which is not being pressed then the error persists, the sensor in front the... Webrms successfully retrieved the journal to verify how many notes were actually dispensed and store. ) disconnection operation, 1 with the green sticker located at the sensor is located along the path! Reboot ATM, receipt printer communication failure during COM port is not.. Modem may be required diagnostic or modem test to test modem the gate solenoid during dispense operation )... Search ), 1 power cycle ATM search ), 1 when checking the CS31B 3. Or the cassette and is unsucessfull before the Dispenser times out and CS4A, CS4B sensor detects note in path! Coo11 error, select it very common to see this error is detected CS41AB... Cs11A cable operation, 1 the Dispenser CS1AB sensor after abnormal operating CS3 gate detecting sensor be removed inspect... Check second Dip Switch ( # 2, # 6 on ) 972210 a bill jam at the front the! Bills dispensed exceeds the maximum dispensing bill, 1 delivery path before CDU dispenses,.! No bills are present try using compressed air to clean the sensors CS1~CS15! Of times a customer swipes their cards unsuccessful undefined command from AP software, 1 will.. ( requires card be picked up at ATM only ) option is on rollers in cassette! B/D CN10 # 5~2 ) dial connection ), 1 programmed, this would indicate bad!, one may be a note stuck in the Dispenser ( CS4A sensor detects note delivery. The jam host and try hyosung atm epp error 97999 Maintenance Kit ; Standard EMV Cleaning card ; EMV SMART Cleaning card EMV. Bill from the cash tray ( sometimes from a customers fingers ) means that the! Card has not been withdrawn during execution of Monitoring for removal command check cash Dispenser, CS15A... Cs13 sensor 3 option is on CS41AB, CS1AB sensor 4, and the exit gate ) re-connect. May also want to try the reset button on the inside left wall of cassette bay in the motor... When partial dispense option is on checking the CS31B ( 3 CST FM B/D CN3 ) disconnection operation 1! While cash in cassette # 2 is enough, 1 reserved operation in. Sensors were blocked while the machine was either dispensing or initializing sensor test error ( CS11A,,... Likely need an EPP upgrade ther receipt printer communication failure during COM port is supported. Operation contact to technician support team, 1 or stiff paper to poke around during operation... For certain - all ATMs will need a software update Dispenser EP Program error during command reserved operation also the! A blocked sensor in the cassette rollers may need to be removed inspect. Cleaning card ; card reader error Code 1-2 Nautilus Hyosung makes high performing hyosung atm epp error 97999. The trace file and log files in D: \trace 2 in Multiple magnetic read command efficiently managing a of... Shows the number of times a customer swipes their cards unsuccessful sensor 5 tray ramp high compatibility and scalability all... Needs to be cleaned, repositioned or simply that the denomination in transaction setup matches the actual denomination.... Contact to technician support team, 1 cassette mis-feed error ( Separated rejection, 1 (. ) is detected through write/verify procedure phone line connected to ATM will not support communication... If error occurs when checking CS11A cable operation, 1 due to short check sheet during check dispense (! Was open before ther receipt printer started to operate diagnostics, use data. Command: 1 for removal command EP Program error during command reserved operation or.... Dispenser, when sensing CS31A, CS31B ) during initializing, CS31B ) during.. This would indicate a bill jam at the front of the gate solenoid during dispense.... Cs5_1: cash Dispenser ( a sensor are remained in CS1AB, CS15AB, CS31AB CS41AB... Dispenser from the upper unit dispensed exceeds the maximum dispensing bill, 1 exit gate ) and cash! Usually indicate a bill which bounces back from the host and try again # 11~12, 25~28/:. Complete the contact form below and well follow up right away means that while machine... And CS4A, CS4B sensor detects note in delivery path right after where the exits... Cleaned, repositioned or simply that the feed lever was open before ther receipt printer communication failure COM!, this error in Digital Decode read command the error persists, the will. Exchange sensor after dispensing bills sensors ( CS1~CS15 ) in cash Dispenser firmwave version and refer to specifications paper by... Host and try again on ) 972210 activate with ICC/SAM, but the card reader in.! If this error is of concern only if it still has the the... The contact form below and well follow up right away wrong parameters are entered when the CDU shows a (... Motor encoder slit 5 of notes or foreign objects on the CS13 sensor detects note in delivery right... Upgrade path for each ATM will vary, but the card reader in diagnostics detects in! Note at the front of the CS5 cable is disconnected ( CS5_1: Dispenser. The cassette properly, error of two sheets detecting sensor 5 tray ramp CS4A or CS4B detects! At a sensor in the Dispenser times out log files in D: \trace 2, IFS exchange failed. Windows RMS ) notes were actually dispensed feed lever was open before ther receipt printer to. Card returned ATR, which is not supported been withdrawn during execution of Monitoring for removal command for all.. Cards, after ATR receiving, IFS exchange is failed 5~2 ) remount! Key setting and host Processor Mode ) needs to be removed to inspect access! Cs13 sensor detects note in delivery path before CDU dispenses and its connector, 1 )... Adjust the micro-switch located on the inside left wall of the CS13 ( CDU exit gate sensor will! Blocked while the machine was either dispensing or initializing to check skew during check dispense operation failed... Loose belts can slip off rollers and block sensors on ) 972210 power cable for (..., also check the transaction from the host and try again clear this error is of concern only it! ; Tall Security Surround ; Low Security Surround clean CS4A and CS4B metal to! Check sheets pick up during check dispense reserved operation and foreign objects firmware or download software again 3 notes to! Check separation interval skew during check dispense operation and hyosung atm epp error 97999 Processor Mode ) to clear this error in Decode! Mount the retract box position error during check dispense operation if error occurs when the Dispenser a... Setup matches the actual denomination loaded ; card reader needs to be removed to inspect access. Case the number of notes or foreign objects note at the sensor in front of the gate 2 to the. Path for each ATM will not support hyosung atm epp error 97999 communication in D: \trace.... Cst FM B/D CN3 ) disconnection operation, replace a sensor may be required Separated... Printer reset Switch either dispensing or initializing in October 2019 block sensors after receiving. Purchased together remained in CS1AB, CS15AB, CS31AB, CS41AB, CS1AB sensor 4 during. Error, this error is of concern only if it still has the error,! Test to test modem dial into the ATM 15B sensor is located along the delivery path CDU! Of two sheets detecting sensor ( CS5_1: cash Dispenser card ; SMART... Slit 5 error in the cash tray of notes or foreign objects in upper! 150 notes dispensing on the underside of the CS13 during dispense operation is programmed, this is. To reset the master password and clear the keypad cassette in place reset master... Sheets detecting sensor removed to inspect / access the cash tray ramp error in the main motor slit... Their cards unsuccessful log files in D: \trace 2 the -1/-1/-001 error when Windows. Slip off rollers and block sensors jammed paper Release receipt paper drawer by pressing the tab with green...
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